Responsible Gaming at ban99

Our Promise

ban99's Commitment to Responsible Gaming

At ban99, we take responsible gaming seriously. Our platform is built on the principle that every player deserves a safe, fair, and transparent environment. Gambling is meant to be an enjoyable form of entertainment — not a way to solve financial problems or escape stress.

We actively encourage all our players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh to set clear boundaries for themselves before they start playing. Whether you are enjoying cricket betting, slots, or live casino games, staying in control of your time and money is the foundation of a healthy gaming experience.

ban99 provides a range of practical tools to help you manage your activity. These tools are available to all registered players and can be activated at any time through our support team. We do not treat responsible gaming as a legal checkbox — it is a genuine part of how we operate every day.

Know the Signs

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age or background. Knowing the warning signs early gives you the best chance to take action before things escalate. Ask yourself honestly:

• Am I spending more time or money gambling than I originally planned?
• Am I borrowing money or selling belongings to fund my gambling?
• Do I feel restless or irritable when I try to cut back on gambling?
• Am I gambling to escape problems, anxiety, or depression?
• Have I lied to family or friends about how much I gamble?
• Am I chasing losses by placing larger and larger bets?

If you answered yes to any of these questions, we strongly encourage you to use one of our responsible gaming tools or reach out to our support team immediately. You are not alone, and help is always available.

Player Tools

Tools We Provide to Keep You in Control

ban99 gives every player access to the following practical features. These are not buried in settings — they are designed to be easy to find and easy to use. Contact our support team via email to activate any of these at any time.

Deposit Limit

You can request a daily, weekly, or monthly deposit limit to cap the amount of money entering your account. Once set, a limit can only be tightened immediately — loosening a limit requires a 7-day cooling-off period to protect you from impulsive decisions. We accept deposits via bKash, Nagad, Rocket, and Upay, so this tool applies across all payment methods.

Time-Out

A time-out is a short-term break from the platform. You can choose a pause of 24 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot place bets, deposit funds, or access games. At the end of the period your account automatically reactivates. This feature is ideal if you simply need a mental reset.

Self-Exclusion

Self-exclusion is for players who feel they need a longer or permanent break. You can request a self-exclusion of 3 months, 6 months, 1 year, or indefinitely. During this period, all access to your account is blocked — including new registrations using the same personal details. If you choose indefinite self-exclusion, reactivation requires a formal review process with our team and a minimum 6-month waiting period.

Reality Check Reminders

You can ask our support team to enable session reminders that notify you of how long you have been playing and how much you have wagered in a single session. This is a lightweight but powerful nudge that many players find helpful for staying grounded during longer gaming sessions.

Player Safety

Protecting Young Players

ban99 strictly enforces an age restriction of 21+. No person under the age of 21 is permitted to register, deposit, or participate in any form of gambling on this platform. During account verification (KYC), we check identity documents to confirm age. Any account found to belong to a player under 21 will be permanently closed and all funds returned.

We also advise parents and guardians across Bangladesh to use parental control software on shared devices. If you believe a minor has accessed your ban99 account, please contact our support team immediately. We will investigate and take all necessary action to safeguard the player and your account.

Smart Play Tips

Tips for Playing Safely and Responsibly

Following a few simple guidelines can make a big difference in keeping your gaming experience healthy and fun:

• Set a budget before you start playing and stick to it — never chase your losses.
• Treat gambling as entertainment, not as a source of income or a financial strategy.
• Take regular breaks — step away from the screen every hour and do something different.
• Never gamble under the influence of alcohol or when you are feeling stressed or emotional.
• Keep gambling separate from important financial obligations like rent, food, or bills.