Terms & Conditions

Last Updated: January 2026

1. Introduction and Acceptance

These Terms & Conditions govern your use of the ban99 platform, including all games, betting markets, promotional offers, payment services, and customer support channels. ban99 is an online casino and sports betting platform designed for the Bangladesh market, providing cricket betting, live casino games, slot games, crash games, and more.

By registering an account, logging in, or otherwise accessing ban99, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must immediately discontinue use of the platform. These terms are binding from the moment of your first interaction with our site and continue to apply for the full duration of your account.

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2. Eligibility and Account Registration

To open and maintain an account with ban99, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. ban99 strictly enforces the 21+ age policy. Underage gambling is illegal and will result in immediate account termination and forfeiture of any funds.
• You must be a resident of or accessing the platform from a jurisdiction where online gambling is not explicitly prohibited under local law.
• You must register only one account per person. Duplicate accounts are prohibited and will be closed without notice, with balances subject to review.
• You must provide accurate, truthful, and complete personal information during registration and maintain the accuracy of this information throughout your account's lifetime. ban99 reserves the right to request KYC (Know Your Customer) documents at any time.

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3. Deposits and Withdrawals

ban99 supports multiple payment methods tailored to the Bangladesh market. All transactions are processed in Bangladeshi Taka (BDT) and must be conducted through accounts registered in your own name. Third-party deposits and withdrawals are strictly prohibited.

• Accepted deposit methods include: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Minimum deposit amounts and processing times vary by method.
• Withdrawal requests are processed within 1-3 business days, subject to account verification status. ban99 reserves the right to conduct additional checks before approving large withdrawals.
• Funds deposited into your ban99 account may not earn interest. ban99 holds player funds in designated accounts separate from operational funds, providing an additional layer of financial security.

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4. Bonuses and Promotional Offers

ban99 offers a range of bonuses, including welcome bonuses, reload bonuses, free spins, cashback promotions, and seasonal offers tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms published at the time of the offer and are subject to wagering requirements before withdrawal is permitted.

ban99 reserves the right to modify, suspend, or cancel any promotional offer at any time without prior notice. Abuse of bonus offers, including collusion, arbitrage betting, or any form of systematic exploitation, will result in the cancellation of the bonus and any winnings derived from it. In cases of serious abuse, the account may be suspended pending investigation.

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5. Responsible Gaming and Age Verification

ban99 is firmly committed to responsible gaming. We believe that gambling should be an enjoyable form of entertainment, not a source of financial hardship or emotional distress. Our platform is for players aged 21 and above only. We actively discourage problem gambling and provide tools to help players stay in control.

• Self-exclusion: Players may request a temporary or permanent self-exclusion from ban99 at any time by contacting our support team. Self-exclusion requests are processed within 24 hours.
• Deposit limits: Players may set daily, weekly, or monthly deposit limits on their accounts to manage spending. Limits can be decreased immediately but increases require a mandatory 7-day cooling-off period.
• Time-out: Players may request a short-term account suspension (time-out) of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, the account cannot be used to place bets or claim bonuses.
• Reality checks: Players can opt in to receive automatic session reminders that show time spent on the platform, helping maintain awareness of gaming duration.

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6. Account Security and Password Policy

You are solely responsible for maintaining the confidentiality of your ban99 account credentials, including your username and password. ban99 will never ask for your password via email, chat, or telephone. You must immediately notify ban99 support if you suspect any unauthorised access to your account.

All activity carried out through your account is your responsibility until you report a security breach to us. ban99 employs SSL encryption and industry-standard security protocols to protect your data. We recommend using a strong, unique password and enabling any available two-factor authentication options for maximum account protection.

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7. Prohibited Activities

The following activities are strictly prohibited on the ban99 platform and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Fraudulent activity including but not limited to identity fraud, payment fraud, use of stolen payment methods, or money laundering through the ban99 platform.
• Collusion between players, use of automated betting software, bots, or artificial intelligence tools to gain an unfair advantage over other players or the platform.
• Any attempt to exploit software bugs, glitches, or errors in games or the platform to gain financial advantage. All such winnings will be voided and accounts reviewed.

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8. Intellectual Property

All content on the ban99 platform — including but not limited to game graphics, logos, software, text, imagery, audiovisual materials, and the ban99 brand itself — is the exclusive intellectual property of ban99 or its licensed third-party content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You may not copy, reproduce, distribute, modify, display, or create derivative works from any content on the ban99 platform without explicit written permission. Unauthorised use of ban99 intellectual property may result in legal action.

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9. Limitation of Liability

ban99 provides its platform on an 'as is' and 'as available' basis. To the maximum extent permitted by applicable law, ban99 disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. ban99 does not guarantee uninterrupted or error-free service.

• ban99 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including loss of winnings, data loss, or interruption of service caused by technical issues beyond our control.
• In cases where technical errors result in incorrect game outcomes or erroneous payouts, ban99 reserves the right to correct the error and adjust account balances accordingly, including reclaiming funds paid in error.
• Force majeure: ban99 shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or financial system disruptions.

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10. Privacy and Data Protection

ban99 collects and processes personal data as described in our Privacy Policy. By using the platform, you consent to the collection and processing of your personal data in accordance with that policy. We take data protection seriously and implement technical and organisational measures to safeguard your information.

For full details of how ban99 uses, stores, and protects your personal information, including your rights regarding data access, correction, and deletion, please refer to our Privacy Policy available on this website.

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11. Changes to These Terms

ban99 reserves the right to update, amend, or replace these Terms & Conditions at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or in-platform notification. Your continued use of the ban99 platform after any changes are published constitutes your acceptance of the revised terms.

We recommend reviewing these Terms & Conditions periodically to stay informed of any updates. If you disagree with any revised terms, your only recourse is to close your account and cease use of the platform. Continued use after notification of changes implies full acceptance.

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12. Governing Law and Disputes

These Terms & Conditions are governed by and construed in accordance with applicable laws. In the event of any dispute arising from the use of the ban99 platform, we encourage players to contact our support team first so we can resolve the issue efficiently. ban99 aims to respond to all formal complaints within 5 business days. Players are responsible for understanding and complying with their local laws regarding online gambling. ban99 makes no representation that its services are lawful in all jurisdictions and it is your responsibility to verify that your use of the platform is permitted under the laws applicable in your location.