ban99 Privacy Policy

Introduction

ban99 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect when you visit or use ban99, how that information is used, who it may be shared with, and what rights you hold as a user based in Bangladesh or elsewhere.

By registering for an account, accessing our website, or using any of our services — including cricket betting, live casino, slots, crash games, or any other feature — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please discontinue use of ban99 immediately and contact our support team at [email protected].

Information We Collect

When you create an account or use ban99 services, we may collect the following categories of personal information:

• Identity data: full name, date of birth, and national ID or passport information required for KYC verification
• Contact data: email address, phone number, and residential address (city, district, division — e.g. Dhaka, Chittagong, Sylhet)
• Financial data: deposit and withdrawal transaction records, payment method identifiers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank account references), and betting history
• Technical data: IP address, device type, browser type and version, operating system, time zone, and session duration
• Usage data: pages visited, games played, features accessed, click-through behaviour, and referral source
• Communications data: records of customer support conversations, emails, live chat transcripts, and feedback submissions

How We Use Your Information

ban99 uses the personal data we collect for specific, lawful purposes only. We do not sell your personal data to third parties, and we do not use it for purposes unrelated to the operation of our platform.

Account Management and Service Delivery

We use your identity and contact data to create and maintain your ban99 account, verify your age (players must be 21 years or older), process deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment methods, and deliver the gaming and betting services you have requested.

Fraud Prevention and Regulatory Compliance

We are obligated to conduct KYC checks, anti-money laundering (AML) screening, and responsible gaming assessments. Your financial and identity data is used to detect suspicious activity, prevent underage gambling, and comply with applicable regulations. All data used for compliance purposes is handled with the highest level of confidentiality.

Platform Improvement and Personalisation

We analyse anonymised usage data to improve our website performance, personalise game recommendations, tailor promotional offers (such as deposit bonus campaigns during the BPL season or Eid), and ensure our platform works smoothly on the mobile devices most commonly used in Bangladesh.

Cookies and Tracking Technologies

ban99 uses cookies and similar tracking technologies to deliver a consistent, functional experience across sessions. We use the following types of cookies:

• Essential cookies: required to keep your session active and maintain login state securely
• Analytical cookies: help us understand how users navigate ban99 so we can identify and fix usability issues
• Functional cookies: remember your preferences such as language choice, currency display, and game settings
• Marketing cookies (opt-in only): used to deliver relevant promotional content; you may opt out at any time via your account settings

Sharing Your Information

ban99 does not sell, rent, or trade your personal information. We may share your data with carefully selected third-party service providers strictly for the purpose of operating our platform — for example, payment processors (bKash, Nagad), identity verification services, and fraud prevention providers. All such third parties are contractually required to protect your data in accordance with applicable standards and to use it only for the specified purpose.

We may also disclose your information where required by law, court order, or regulatory authority, or where we believe disclosure is necessary to protect the rights, safety, or property of ban99 or its users.

Data Security

ban99 employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL (Secure Sockets Layer) encryption on all data transmitted between your device and our servers
• Restricted access controls ensuring only authorised personnel can access sensitive user data
• Regular security audits and vulnerability assessments of our platform infrastructure
• Secure storage of financial records with payment processor partners who maintain their own compliance certifications

Data Retention

ban99 retains your personal data for as long as your account remains active or as otherwise required by applicable law and regulatory obligations. Account closure does not automatically result in immediate deletion of all records — certain financial transaction data, KYC documents, and compliance records are retained for a minimum period as required by anti-money laundering regulations.

Once the retention period has expired and no legal obligation requires further retention, your data will be securely deleted or anonymised. You may request details about how long specific data categories are retained by contacting [email protected].

Your Rights

As a user of ban99, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request.

Right to access: request a copy of the personal data we hold about you. Right to rectification: ask us to correct inaccurate or incomplete data. Right to erasure: request deletion of your data where there is no lawful reason for continued retention. Right to restriction: ask us to pause processing your data in certain circumstances. Right to object: object to processing based on legitimate interests. Right to portability: receive a structured copy of your data in a machine-readable format.

Children and Minors

ban99 is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under 21. If you believe a minor has registered an account or provided personal data to ban99, please notify us immediately at [email protected]. Upon receiving such notification, we will promptly investigate and delete the relevant account and associated data.

We encourage parents and guardians in Bangladesh to use parental control tools and to discuss responsible online behaviour with young family members. Gambling is strictly for adults only — 21+ only.

Changes to This Policy

ban99 reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify registered users via email or by displaying a prominent notice on the platform. The updated policy will carry a revised 'Last updated' date at the top of this page.

Continued use of ban99 after any policy change constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we protect your data.